JEM Air Holdings, LLC is seeking a part-time Charter Coordinator. This position needs to be filled with a self-motivated, team-oriented person, with great attention to detail.  The candidate must possess excellent customer service skills and have a strong work ethic. Coordination with flight crews, the management team and other JEM Air team members is essential to our success. 

This is a fast-paced environment and the ability to act promptly and efficiently is essential. During peak times some additional work may be requested outside of the normal schedule for this position.  The ideal candidate would be able to assist with the following job responsibilities:

• Maintain a culture of total customer service focused on anticipating our clients’ needs and exceeding their expectations.
• Learn and utilize our scheduling, quoting and record-keeping software.
• Ability to accutately generate quotes and respond to all customer inquiries in a timely and efficient manner.
• Ability to assign crews based on their qualifications and availability.
• Notify and brief all crewmembers associated with scheduled trips as well as maintain communications with the crew and assist in all crew associated travel plans.
• Coordinate with airports, assist with catering, limousine service or rental cars for passengers as required. Assist with procuring hotels and rental cars as necessary for our crews.
• Researching all available contract fuel pricing at each destination.
• Arrange for international charters, including filing eAPIS and generating General Declarations.
• Coordination with our Director of Maintenance, Director of Operations,
  Chief Pilot and/or Charter Operations Manager.
• Flight following and acting as a liaison between the crew and our clients.
• Knowledge of the FAR’s for Part 135 charter and Part 91 owner operations is strongly preferred.